Return and Refund Policy
At Ecoop Lifestyle Pvt. Ltd., we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy, subject to the terms and conditions outlined below.
1. Eligibility Criteria
Time Frame for Returns:
You may return your purchase within 7 days from the date of order.
Conditions for Accepting Returns:
Returns will be accepted under the following conditions:
- The product must not have any visible outside damage, scratches, wear and tear, signs of heavy usage, burns, or chemical damage.
- The product must be in its original condition with all accessories and original packaging.
Eligible Products for Return:
Only the Fles Schoon smart water bottle is eligible for return under this policy.
2. Process for Returns
Steps to Initiate a Return:
1. Visit the "Request Return" page on our official website.
2. Submit the required details including original documents, photos of the product, reason for the return, and the invoice.
3. A return courier will be scheduled. Please ensure to hand over the product in its original box along with all accessories to the courier representative.
3. Refund Policy
Conditions for Issuing Refunds:
Refunds will be issued under the following conditions:
- If the product is found to have technical defects.
- If the wrong product was sent to you.
Refund Methods:
Refunds will be processed using the original payment method or as store credits, based on your preference.
Time Frame for Processing Refunds:
Refunds will be processed within 7 business days from the receipt of the returned product.
4. Exchanges
Conditions for Exchanges:
Exchanges are allowed in the following situations:
- If the wrong product was sent.
- If there is a need for a different but similar product.
- If there are technical defects or damages.
Process for Requesting an Exchange:
1. Visit the "Request Return" page on our official website.
2. Select "Exchange" from the drop-down menu and follow the same steps as outlined in the return process.
5. Shipping and Handling
Return Shipping Costs:
The cost of return shipping will be borne by the customer.
Handling Fees for Refunded Items:
A handling fee of INR 150 will be deducted from the refund amount for all returned items.
6. Non-Returnable Items
Non-Returnable Items:
- Products purchased during mega sales.
- Products purchased from third-party vendors or retailers.
- Products purchased from unauthorized stores.
7. Damaged or Defective Items
Handling Process for Damaged or Defective Items:
- The inspection and replacement process for damaged or defective items may take up to 15 business days.
- Customers are required to provide photo and video proof along with a detailed description of the issue.
8. Exceptions and Special Circumstances
Holiday Returns:
We do not process returns or exchanges on public holidays. Any requests received during holidays will be processed on the next business day.
9. Contact Information
For any questions or to initiate a return or refund, please contact us through the following channels:
Email: contact@ecoop.in
Phone: +91 8605225922
We are committed to providing exceptional customer service and ensuring that your experience with Ecoop Lifestyle Pvt. Ltd. is a pleasant one. Thank you for choosing us for your hydration needs.
---
Additional Terms and Conditions
1. Inspection of Returned Items:
All returned items are subject to inspection by our quality control team. Returns that do not meet our eligibility criteria will not be accepted and will be sent back to the customer at their expense.
2. Refunds for Shipping Costs:
Shipping costs are non-refundable, except in cases where the product was defective or the wrong item was shipped.
3. Product Replacement Timeline:
If a replacement is approved, we will ship the new product to you within 10 business days after the defective item has been received and inspected.
4. Partial Refunds:
Partial refunds may be granted in the case of items that are returned after the specified return period or are not in their original condition, or if parts are missing for reasons not due to our error.
5. Limitation of Liability:
Ecoop Lifestyle Pvt. Ltd. is not responsible for lost or stolen returned items during transit. Customers are advised to use a trackable shipping service or purchase shipping insurance.
6. Changes to the Return and Refund Policy:
We reserve the right to amend this policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
By purchasing from Ecoop Lifestyle Pvt. Ltd., you agree to this Return and Refund Policy in its entirety. For any further assistance, please do not hesitate to contact our customer service team.
Thank you for choosing Ecoop Lifestyle Pvt. Ltd. We value your business and look forward to serving you in the future.