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Warranty Terms and Condition

 1. Warranty Coverage

Ecoop Lifestyle Pvt. Ltd. ("Company") warrants Fles Schoon ("Product") against defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase ("Warranty Period").


 2. Eligibility for Warranty

To be eligible for warranty service, the following conditions must be met:

- The Product must be purchased from an authorized dealer or directly from Ecoop Lifestyle Pvt. Ltd.

- The original purchase receipt must be presented.


 3. Scope of Warranty

The warranty covers only the following components under the specified conditions:

- Electrical Components: Includes the UV-C lamp, temperature display, hydration reminder system, and battery under normal usage.

- Manufacturing Defects: Includes any defects in the material or workmanship of the bottle structure, insulation layers, and lid mechanism.


 4. Exclusions from Warranty

The warranty does not cover:

- Physical Damage: Scratches, dents, or damage caused by drops, impacts, or accidents.

- Chemical Damage: Damage caused by exposure to harsh chemicals or cleaning agents.

- Misuse or Abuse: Damage caused by using the Product outside its intended purpose.

- Unauthorized Repairs: Any repairs or modifications performed by anyone other than authorized service personnel.

- Consumables: Normal wear and tear of the UV-C lamp, battery degradation over time, and other consumables.

- Environmental Damage: Damage caused by fire, flood, or other natural disasters.

- Neglect: Damage caused by failure to properly maintain the Product, including failure to follow cleaning and care instructions.


 5. Warranty Claim Process

To initiate a warranty claim:

- Visit our official website at

- Submit the warranty request form along with proof of purchase, detailed description of the issue, and photos or videos of the defective Product.

- A representative will contact you within 3 business days to guide you through the process.


 6. Inspection and Approval

- All warranty claims are subject to inspection by Ecoop Lifestyle Pvt. Ltd. or its authorized service centers.

- If the Product is found to be defective and covered under warranty, Ecoop Lifestyle Pvt. Ltd. will either repair the defective Product or replace it with a new or refurbished Product at no cost.


 7. Repair and Replacement Policy

- If the defect is repairable, the Product will be repaired and returned to the customer.

- If the defect is unrepairable, the Product will be replaced with a new or refurbished Product.

- The warranty for the repaired or replaced Product will continue for the remaining Warranty Period of the original Product or 60 days from the date of repair or replacement, whichever is longer.


 8. Return Shipping Costs

- The customer is responsible for the cost of shipping the defective Product to Ecoop Lifestyle Pvt. Ltd. or its authorized service center.

- Ecoop Lifestyle Pvt. Ltd. will cover the cost of shipping the repaired or replaced Product back to the customer.


 9. Limitation of Liability

- Ecoop Lifestyle Pvt. Ltd. shall not be liable for any incidental or consequential damages arising from the use or inability to use the Product.

- The total liability of Ecoop Lifestyle Pvt. Ltd. under this warranty shall not exceed the purchase price of the Product.


 10. Confidentiality

- Any information provided by the customer during the warranty claim process will be kept confidential and used solely for the purpose of processing the claim.


 11. Governing Law

- This warranty shall be governed by and construed in accordance with the laws of India.

- Any disputes arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.


 12. Customer Support

For any questions or assistance regarding the warranty, please contact our customer support:

- Email:

- Phone: +91 8605225922


 13. Disclaimer

- This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

- Ecoop Lifestyle Pvt. Ltd. reserves the right to change these terms and conditions at any time without prior notice.

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